1. Company Profile
Provide a detailed overview of the company, including mission statement, core values and structure. Highlight the unique selling points (USPs) that differentiate you from competitors. Include a list of notable clients and case studies that showcase your expertise and success in delivering creative services.
Company overview
Williams Lea is a global provider of skilled business-critical support services to legal, financial and professional services firms, connecting people, processes and technology to streamline key business support functions and helping businesses adapt to a more virtual and digital workplace.
We build high-functioning, adaptable and forward-thinking teams that are 100% dedicated to delivering outstanding service. Our ways of operating resulted in Williams Lea receiving a “world class” Net Promoter Score of 93 points in 2023, globally from our existing clients.
Across our portfolio of services, we pride ourselves on our ability to work alongside some of the best and biggest firms in the legal sector.
Our partnership approach focuses on long-term, strategic relationships with our clients and an alignment with their culture.
With revenues of over €430 million, Williams Lea has a global presence with our own offices in 11 countries across 16 cities and key delivery centres across Europe, US and Asia Pacific, augmented by an offshore capability in India.
Our teams work onsite, onshore or offshore to provide our clients customised and connected high-touch services with costing efficiencies. Williams Lea supports clients globally onsite within their office locations in 52 cities (including 19 in the UK) across 16 countries.
“Williams Lea consistently demonstrates both enthusiasm and focus in delivering a great service. They recognise the need to consistently add value through industry best practice and innovation. They also work proactively in managing costs and seek to drive benefit through productivity and efficiency gains.”
– COO, MULTINATIONAL LAW FIRM
Specialised industry focus and expertise
Our business is built on a strong heritage, great relationships and a talented team. We are experts in delivering efficient business processes in large, complex and highly regulated, unique environments. Williams Lea connects people, process and technology to streamline workflows and innovate upon industry standards and best practices.
Empowered by a global workforce, our strength is unparalleled worldwide, enabling us to support Eversheds Sutherland in the UK, the US and wherever else you have international requirements.
Our business is grounded in supporting efficiency, increasing effectiveness, improving the client experience and reducing risk.
Through globally integrated, technology-enabled support for business-critical processes, Williams Lea helps our clients focus on their core activities.
We have specific strength in the legal sector, having been operating in the sector for more than 32 years, and over 3,000 of our 6,800 global employees support legal clients. Within our legal division, we have:
- 100+ legal clients globally including 4 of the UK top 10, 8 of the UK top 20, 33 of the UK top 100 and 47 of the AmLaw 200
- A comprehensive central team of 25+ subject matter experts supporting our client facing managers
- A comprehensive suite of business support services
- 17+ years average client relationship
Whilst law firms are our largest single customer base, we also support:
Our robust experience will allow us to leverage expertise in building and implementing a branding, creative design and digital production service model for Eversheds Sutherland which will be collaborative and where we will be a true extension of the Eversheds Sutherland team. Each of our clients are unique and our service solutions will be customised specifically to your requirements.
of the top 20 Global Financial Institutions
of the top 5 Professional Services firms
of the top 15 Global Investment Banks
Our mission and values
Our mission is to help our clients win and prosper and our values – integrity, passion, resourcefulness and ambition to outperform expectation – are central to the way we work, how we connect with our clients and each other. Our ethos is about helping each person in the business feel connected with the company. We believe that is about recognising our teams for doing a great job and enabling our employees to make the most of their career. As such, the ongoing training and development of our employees, underpinned by our Operational Excellence framework, is an important focus at Williams Lea; we have comprehensive tools in place to continually upskill our employees – this not only enables us to provide excellent job satisfaction but will also ensure that we will deliver a consistently high quality and standardised service to Eversheds Sutherland.
Services offered
Williams Lea has a unique portfolio of business-critical support services that we provide to more than 100 law firms across the globe. We also have specialist purpose-built technology to support the efficient, cost effective and high-quality service we deliver to lawyers globally.
Williams Lea’s most prominent services for the Legal sector include Presentation, Creative and Marketing Support, Document Processing, Administrative Support, Office Services, Financial Services Support, Records, Front of House, Research and Library Services. Within these categories there are more specific subsets.
Williams Lea sustainability and diversity credentials
Williams Lea is building a deeper corporate purpose and a better culture for our employees through our Environmental, Social, Governance (ESG) programme, Beyond Business.
Through Beyond Business, we create sustainable and impactful initiatives that contribute to our success as a socially responsible, ethically led organisation. ESG initiatives are categorised into three pillars of Beyond Business:
BE ACCOUNTABLE
We hold ourselves accountable through ethical and sustainable professional and personal actions.
BE THOUGHTFUL
We act thoughtfully towards others and our communities by giving time and financial contributions to charitable causes that align with our values.
BE BETTER
We give our employees tools to thrive and be the best versions of themselves and to build a stronger and more diverse workforce.
In January 2023 Williams Lea proudly joined the UN Global Compact (UNGC), the world’s largest corporate sustainability initiative committed to prioritising sustainability.
Through our participation, we have aligned Beyond Business, to the goals set forth by the UNCG, allowing us to continuously improve our performance and meet measurable sustainable targets. Goals include:
- Good Health and Wellbeing
- Diversity, Equity and Inclusion
- Decent Work and Economic Growth
- Climate Action
- Williams Lea is aiming for Net Zero greenhouse gas emissions by no later than 2050 and has engaged EcoAct as a vendor to help us set a path to Net Zero
- Williams Lea works with our clients to measure the environmental impacts of our operations using our aspects and impacts assessment
design staff globally
creative design support hours per month
years of experience in branding, creative design and digital production services
Design and production credentials
Williams Lea has over 30 of the world’s largest law firms, professional and financial services clients, these include:
We have a broad set of agency capabilities across all media-channels and content styles – these range from printed marketing materials and corporate document production to online digital content, video, motion graphics and high impact animations. In the ever-evolving technical workplace, we are also focused on the underpinning our branding, creative design and digital production services with best-in-class technology including considering how the use of AI can enhance our offering.
Case studies
Please find below case studies of how our services have helped clients enhance their presence in their key markets and communicate their brand effectively. In particular, you'll find detailed case studies showcasing successful collaborations with law firms, professional services organisations, and other relevant businesses. These examples highlight the tailored strategies and innovative solutions we have implemented to achieve our clients' goals and drive impactful results.
Our USPs and what sets us apart
We are proud of our global reach and being able to support our clients in all of their international locations – having a network of global creatives that understand different cultural nuances is a significant advantage.
Across the Williams Lea portfolio, we work with multiple law firms (including Konexo), this gives us unique knowledge and experience that enables us to think about things from a client’s perspective. It is also worth noting that whilst we have a large creative team, currently, they are mostly supporting financial and professional services firms – creatively we deliver to a handful of law firms, currently. This means that Eversheds Sutherland can benefit from our deep understanding of the sector, whilst not having to worry that we are also working with your competitors. Our financial services experience also gives us a great insight into a large proportion of your client base.
Thinking about our creative services only, our ‘art and science’ approach is unique and makes us different to a classic creative agency.
The ‘art’ is delivering first class and innovative creative services. Working within your brand guidelines and aligning to your business objectives and values; we will deliver impact campaigns that communicate excellence. This will be delivered by a highly experienced and passionate account team.
The ‘science’ is the process and technology that underpins our creative services. Whilst of course need creative flair, it is a balance and you also need control and consistency. Our workflow and analytics tool is how we will ensure that we work is being prioritised correctly and we can manage having our Global Shared Services team in multiple locations. It also provides us with data in relation to the productivity of the team, the profile and volume of work being completed, time of day work is being submitted and the time taken. Not only does it give us control but it also provides us with comprehensive data to ensure we are making informed decisions about the future of the service.
